Close your account

Step-by-step on closing a casino account, taking a cooling-off period or using self-exclusion via GAMSTOP.

GamCare

Player support

0808 8020 133

GamCare 24/7

18+

Adults only

GAMSTOP

Self-exclusion

SSL/TLS

256-bit encryption

Options at a glance

  1. Cool-off (24 hours – 6 weeks): short time-out from your account. You stay logged out, no marketing is sent.
  2. Self-exclusion (6 months – 5 years): permanent block at the operator. Withdraw your balance first.
  3. GAMSTOP: single registration blocks every UK Gambling Commission licensed site. Free at gamstop.co.uk.
  4. Permanent closure: contact the operator's support team in writing. Keep proof of the request.

Before you close

Withdraw any remaining balance, download your transaction history for your records and install gambling-blocking software such as Gamban or BetBlocker on your devices. Speak to GamCare on 0808 8020 133 if you need help thinking it through.

18+. Gambling can be addictive — please play responsibly. Free, confidential support: GamCare 0808 8020 133 (24/7) and BeGambleAware.org. Self-exclude with GAMSTOP. Read more on responsible gambling.

WC

Reviewed by our casino team

Online casino reviewers · 8+ years experience

Last updated: 15/06/2026